Phishing: e-commerce scam methods in Mexico

Abstract

E-commerce is on the rise with Industry 4.0. Consumption habits are adapted to the purchasing facilities and payment methods guided by digital tools such as mobile banking terminals or payment systems in e-shops. Such tools reduce cash handling, accelerate transactions through remote executions thus removing the distance gap, and provide the user a feeling of security and confidence. However, this has lead to various scams and digital fraud techniques that affect two main figures: the user (directly); and banking institutions (indirectly), affecting the trust of users and once stimulating the improvement of digital payment systems. Through a descriptive exploratory study, the following work explains and experiments some fraud techniques using physical and digital tools that replicate said fraud methods. First, the vocabulary used in these practices is described, then its operation or execution is described and finally recommendations are suggested to prevent digital scams on electronic e-shops.